Question 1

What are your turnaround times?

Accepted Answer

Our standard turnaround is 24-48 hours. Family Plus members enjoy fast 24-48 hour turnaround plus one 9kg Express pickup each month.

Question 2

Is this a dry-cleaning service?

Accepted Answer

No, we are not a dry-cleaning service. We provide professional washing, drying, and folding for everyday laundry items.

Question 3

When does my subscription start?

Accepted Answer

Your subscription starts immediately after signup. You'll be charged now, then automatically on the 1st of each month. We'll send you laundry bags and onboarding instructions before your first pickup.

Question 4

Can I cancel my subscription?

Accepted Answer

Yes! You can cancel anytime from your dashboard. Cancellations are effective at the end of your current billing month.

Question 5

Can I get one-off services without a subscription?

Accepted Answer

Yes! One-off services are available from your dashboard: 9kg ($49.99) or 13kg ($64.99) + GST.

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